Payment Methods

Facilitya accepts several secure payment methods so you can check out with the option you trust most. Every payment is processed by PCI-DSS compliant gateways — we never see or store your full card number.

Accepted Payment Methods

1. PayPal

Pay using your PayPal balance, a linked bank account, or any credit or debit card connected to PayPal. PayPal Buyer Protection covers eligible purchases — if your order does not arrive or is significantly different from what you ordered, PayPal can help you get a refund.

You will be redirected to PayPal to confirm the payment, then sent back to Facilitya to view your receipt. You do not need a PayPal account to use this option — you can choose to pay as a guest with a card.

2. Credit and Debit Cards

We accept all major U.S. and international credit and debit cards through our payment processor:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • JCB and Diners Club (international)

Card payments are processed by industry-leading providers that meet PCI-DSS Level 1 standards — the highest security tier for payment processing. Your card number is encrypted and sent directly to the gateway. Facilitya only sees a confirmation of the transaction and the last four digits, never the full card data.

When Will My Card Be Charged?

Your payment method is charged at the moment your order is placed, not when it ships. This is standard for print-on-demand because production begins as soon as your order enters the queue. If you need to cancel, please see our Refund & Returns Policy for the cancellation window.

Why Was My Payment Declined?

The most common reasons for declines are:

  • Address mismatch (AVS). The billing address you entered does not match what your bank has on file. Re-check the street number and ZIP / postal code.
  • Insufficient funds or daily limit. Your card has hit its limit. Try a different card or contact your bank.
  • International block. Some banks block international online purchases by default. Call the number on the back of your card and authorize the charge from “Facilitya” or “FACILITYA.COM.”
  • 3-D Secure / OTP not completed. If your bank sent a one-time code by SMS or app, make sure to approve it within the window.
  • Fraud screening. Our anti-fraud system flagged the order. This sometimes triggers on VPN traffic or repeated attempts. Try again on a stable connection, or contact us at [email protected].

Currency

All prices on Facilitya.com are listed and charged in U.S. dollars (USD). If your card is denominated in a different currency, your bank converts the charge at its own rate, and may add a small foreign transaction fee — typically 1–3% — that is not charged by us.

Receipts and Invoices

You receive an order confirmation email immediately after checkout, and a shipping notification with tracking link once the order ships. To request a PDF invoice with your business name on it, email [email protected] with your order number.

Security and Privacy

The entire checkout runs over HTTPS encryption. Cardholder data is tokenized by the payment processor and never written to our servers. See our Privacy Policy for details on what we collect and how it is stored.

Need Help?

Email [email protected] with your order number (if applicable) and we will help you complete checkout or recover a failed payment. Real people, usually within one business day.